Welcome to Ceylora Global (Pvt) Ltd. By accessing or using our website, www.ceylora.online, you agree to comply with and be bound by the following terms and conditions (the “Terms”). Please read them carefully before making a purchase. If you do not agree to these Terms, please refrain from using our website.
1. General Information Ceylora Global (Pvt) Ltd offers a variety of products, including clothing, herbal products, and cosmetics, all available for purchase through our website. We ship our products worldwide and strive to provide our customers with high-quality items and excellent customer service.
2. Products and Pricing
- We make every effort to ensure that the product descriptions, images, and pricing on our website are accurate. However, we cannot guarantee that there will be no errors or omissions, and prices are subject to change without notice.
- All prices are listed in [Currency], and shipping costs will be calculated at checkout based on the delivery location.
3. Ordering and Payment
- By placing an order on our website, you are offering to purchase the products at the listed price, subject to availability.
- Payments for orders must be made through the available payment options on our website.
- Once your order is confirmed, you will receive an email with your order details and a tracking number for shipping.
4. Shipping and Delivery
- Ceylora Global (Pvt) Ltd ships products worldwide. Shipping costs and delivery times will vary depending on the shipping destination.
- We are not responsible for any delays caused by customs clearance, weather conditions, or other factors beyond our control.
- We will provide tracking information for all shipped orders. Please ensure that your shipping address is accurate to avoid delays.
5. Returns and Exchanges
- Return Policy: We accept returns within 3 days of receiving your order. If you are not satisfied with your purchase, you may request a refund or exchange.
- To initiate a return or exchange, please email us at shop@ceylora.online with your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
- All returned items must be in their original condition, unused, and with the original packaging.
- Refunds: Refunds will be issued to the original payment method once the returned items are received and inspected. Shipping costs are non-refundable.
- Exchanges: If you wish to exchange an item for a different size or product, we will process the exchange once the original item is returned and inspected. The customer will be responsible for any additional shipping costs associated with the exchange.
6. Damaged or Defective Products
- If you receive a damaged or defective item, please contact us within 3 days of receipt at shop@ceylora.online with your order number and a photo of the damaged or defective item.
- We will either offer a full refund or send a replacement at no extra charge, depending on the availability of the item.
7. International Orders
- Customers placing orders outside of Sri Lanka are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the total price at checkout and are the responsibility of the customer.
- International delivery times may vary depending on the destination country and customs processing.
8. Privacy and Security
- We are committed to protecting your privacy. Any personal information you provide when placing an order is used solely for processing your order and ensuring a smooth shopping experience.
- We use secure payment gateways to protect your financial information. For further details, please refer to our Privacy Policy.
9. Intellectual Property
- All content on this website, including text, images, logos, and product descriptions, is owned by Ceylora Global (Pvt) Ltd and is protected by copyright and trademark laws.
- You may not use, reproduce, or distribute any content from this website without prior written consent from Ceylora Global (Pvt) Ltd.
10. Limitation of Liability
- Ceylora Global (Pvt) Ltd will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
- Our total liability is limited to the amount paid for the product(s) in question.
11. Modifications to Terms
- Ceylora Global (Pvt) Ltd reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page, and it is your responsibility to review these Terms regularly.
12. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
13. Contact Us
- If you have any questions about these Terms and Conditions, please contact us at:
- Email: shop@ceylora.online
Thank you for shopping with Ceylora Global (Pvt) Ltd!