Privacy Policy

Effective Date: 01/06/2024

Introduction

Ceylora (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ceylora.online and make purchases from us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Payment information (processed securely through our payment providers)
• Account credentials (username, password)
• Order history and preferences
• Communication preferences

Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchases
• Provide customer service and support
• Send promotional materials (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processors, shipping companies)
• Legal authorities when required by law
• Business partners with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality, while optional cookies help us improve our services.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing of your information
• Withdraw consent for marketing communications

International Data Transfers

As we are based in Sri Lanka and may serve international customers, your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place for such transfers.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Ceylora
Email: support@ceylora.online

Last updated: 01/06/2025